Refund Policy
Last Updated: June 2026
At Nirmalio, we strive to provide reliable cloud-based software solutions for laundry businesses. This Refund Policy explains when refunds may be granted for subscriptions purchased through our website, mobile applications, or authorized payment partners.
1. Subscription Services
Nirmalio is a subscription-based Software-as-a-Service (SaaS) platform that provides access to business management tools, including but not limited to:
- Point of Sale (POS)
- Customer Management
- Loyalty & Membership Programs
- Staff & Payroll Management
- Inventory Management
- Reporting & Analytics
- Multi-Outlet Management
- Integrations and API Access
Subscriptions are billed in advance on a monthly or annual basis.
2. Free Trial and Evaluation
Where available, Nirmalio may offer:
- Free trials
- Demo environments
- Limited free plans
We encourage customers to evaluate the platform before purchasing a paid subscription.
3. Refund Eligibility
Refund requests may be considered in the following circumstances:
Eligible Cases
- Duplicate payments caused by a billing error.
- Accidental multiple subscriptions for the same account.
- Technical issues that prevent access to the service and cannot be resolved by our support team within a reasonable timeframe.
- Unauthorized charges resulting from verified payment fraud.
Refund requests must be submitted within 14 days of the charge date.
4. Non-Refundable Situations
Refunds will generally not be issued for:
- Change of mind after purchasing.
- Failure to use the service.
- Business closure or operational changes.
- Lack of required features that were not advertised by Nirmalio.
- User error, misconfiguration, or inadequate training.
- Partial use of a billing period.
- Downgrading from a higher subscription plan.
- Failure to cancel a subscription before the next renewal date.
5. Annual Subscription Refunds
Annual subscriptions may be eligible for a prorated refund only if:
- Requested within 30 days of the initial purchase; and
- The account has not exceeded reasonable platform usage.
Nirmalio reserves the right to evaluate refund requests on a case-by-case basis.
6. Mobile App Store Purchases
Subscriptions purchased through:
- Apple App Store
- Google Play Store
are subject to the refund policies of the respective platform.
Nirmalio cannot directly issue refunds for purchases processed by Apple or Google.
Please refer to:
- Apple Media Services Terms and Conditions
- Google Play Refund Policy
for applicable procedures.
7. Account Cancellation
Customers may cancel their subscription at any time.
After cancellation:
- Access remains active until the end of the current billing period.
- No further charges will occur.
- Previously paid fees are generally non-refundable unless required by law.
8. Service Availability
While Nirmalio strives to maintain high service availability, temporary outages, maintenance windows, or third-party service disruptions do not automatically qualify for refunds.
Where applicable, service credits may be offered at Nirmalio’s discretion.
9. Chargebacks
Customers are encouraged to contact Nirmalio Support before initiating a chargeback.
Fraudulent or abusive chargebacks may result in:
- Account suspension
- Account termination
- Restriction from future subscriptions
10. Contact Us
If you believe you qualify for a refund, please contact us:
Nirmalio Support
Email: support@nirmalio.com
Website: https://www.nirmalio.com/contact
Please include:
- Account email address
- Subscription plan
- Transaction date
- Payment receipt or invoice
- Reason for refund request
By accessing or using Nirmalio’s services, you acknowledge that you have read, understood, and agreed to be bound by this Refund Policy.