Privacy Policy
Last Updated: June 2026
Nirmalio (“Nirmalio”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile applications, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Account Information
- Name
- Email address
- Phone number
- Business information
- Account credentials
Business and Transaction Data
- Customer records
- Orders and transactions
- Inventory data
- Staff and payroll information
- Reports and analytics
Device and Technical Information
- Device type
- Operating system
- Browser information
- IP address
- Application logs
- Usage and diagnostic data
Support and Communication Data
- Customer support requests
- Feedback submissions
- Communications with our team
2. How We Use Your Information
We use your information to:
- Provide and operate our Services
- Process subscriptions and payments
- Synchronize data across devices
- Improve product functionality and user experience
- Monitor security and prevent fraud
- Provide customer support
- Send service-related notifications
- Comply with legal and regulatory obligations
- Analyze usage and performance metrics
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar laws, we process personal data under one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent, where required by law
4. Sharing of Information
We do not sell personal information.
We may share information with trusted third-party service providers that help us operate our Services, including:
- Cloud hosting providers
- Payment processors
- Analytics providers
- Customer communication providers
- Security and monitoring providers
These providers are contractually required to protect your information and process it only as instructed by us.
5. International Data Transfers
Your information may be processed and stored in countries outside your country of residence.
Where required by applicable law, we implement appropriate safeguards to protect personal data transferred internationally, including contractual protections and other legally recognized transfer mechanisms.
6. Data Retention
We retain personal data only for as long as necessary to:
- Provide the Services
- Fulfill contractual obligations
- Resolve disputes
- Comply with legal requirements
- Enforce our agreements
When information is no longer required, we will securely delete or anonymize it where reasonably practicable.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
- Request data portability
- Lodge a complaint with a relevant supervisory authority
To exercise these rights, please contact us using the details below.
8. Cookies and Analytics
We may use cookies, similar technologies, and analytics tools to:
- Maintain website functionality
- Improve user experience
- Understand usage patterns
- Measure service performance
You may control cookies through your browser settings, although some functionality may be affected.
9. Security
We implement reasonable technical, administrative, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our Services are intended for business users and are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction).
We do not knowingly collect personal information from children.
11. Third-Party Services
Our Services may integrate with or contain links to third-party services. These services are governed by their own privacy policies, and we are not responsible for their privacy practices.
We encourage users to review the privacy policies of any third-party services they use.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page together with a revised “Last Updated” date. Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Nirmalio Privacy Team
Email: privacy@nirmalio.com
Website: https://www.nirmalio.com/contact
By using Nirmalio’s services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.